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DOL takes steps to protect the health and safety of customers and employees

The Washington State Department of Licensing (DOL) today
announced new actions it is taking to protect the health and safety of customers and employees during the coronavirus pandemic.

Starting Monday, March 23, more customers will be able to
renew their driver license and ID cards online. Customers whose transactions require a visit to a driver licensing service office will be served on an appointment-only basis. This will significantly reduce the number of people in our offices at any given time, allowing us to better manage customer flow and ensure social distancing.

Expanded Online Renewals

If possible, please take advantage of the dozens of services offered online at dol.wa.gov.

Starting Monday, persons under 24 and over 70 may renew
online for the next 30 days, longer if deemed necessary. DOL is also suspending the requirement to visit a licensing office every other renewal.

Most vehicle registration renewals can be done online, by mail, or over the phone. Vehicle registration renewals that are not eligible to use an alternative service channel include:

  • Outdated insurance information
  • Registration expired for 90 days or more
  • Recent transfer to the state

Those who can’t renew online can make an Appointment

To make an appointment, call 360.902.3900. Customers who show up to an office without an appointment will be scheduled for a return visit or redirected to alternative service channels in order to complete their DOL business.

Examples of situations that require an office visit include:

  • Applications for commercial driver licenses
  • Applications for a new driver license or identification card (standard or enhanced)
  • Certain complex transactions, such as reinstatements
  • Inability to renew online due to not having a bank account or access to the internet

Vision tests in our offices are temporarily suspended due to lack of adequate cleaning supplies.

Drive tests will not be available. There is no way to create social distancing in a vehicle. In Washington, drive tests are required for young drivers and persons who require medical re-exams. Most, but not all, could go to a private driver training school, many of which may still be offering tests.

Ten driver licensing offices reopen for appointments at 1 p.m. Monday, with more taking appointments starting 1 p.m. Tuesday. The following travel offices will not open until the week of April 6 at the earliest: Chelan, Clarkston, Coulee Dam, Davenport, Forks, Friday Harbor, Goldendale, Morton, Newport, Oroville, Republic, and South Bend.

Public counters for businesses, professions and fuel tax will remain closed.

In addition to driver licensing offices, all public counters for businesses, professions and fuel tax payments will remain closed. All of our services can be done on line, over the phone or my mail.

Social Distancing Measures in DOL Offices

In addition to limiting the number of people inside our offices, seating is being reduced in all lobbies to create more space between seats, and licensing workers will work 6 feet apart.

Contact Us

The DOL call center is open. Please be patient, as call volume is high.