Updated 4:25 p.m., June 22, 2020
Our offices will begin to reopen Monday, June 22, in a series of stages. We’ll start with 14 locations. All in-person services are by appointment only.
Yesterday the Governor announced furloughs for all state workers. As a result, our days of operation will be temporarily reduced starting the week of June 29. All offices scheduled to reopen will be open Monday – Thursday in July, except for Thursday, July 2. Our offices are also closed July 3 in observance of Independence Day. We’ll be open Friday, July 31.
Our offices will be operating at a reduced capacity with social distancing in place. Please be patient. Appointments are limited. Our online, phone, and mail-in services remain the first option in most instances.
To protect you and our employees from COVID-19, we expanded our online services and closed offices in late March. Since then, we worked within the governor’s guidelines to serve you as safely and efficiently as possible.
If you need an office visit to complete your transaction, we’re reopening the following locations June 22 by appointment only:
- Federal Way
- Moses Lake
- Vancouver North
Our other 41 driver licensing offices will reopen in later stages. The order of reopening is being determined by factors including:
- Geographic location.
- Community access.
- Volume history.
- Capacity for safe delivery of service.
- Weekdays open.
- Staffing considerations.
Services offered by appointment only include:
- First-time driver license, including knowledge and skills testing (where offered).
- First-time identification card.
- Enhanced driver license (EDL) and enhanced ID (EID).
- Instruction permit.
- Commercial driver license (CDL) and commercial learner permit (CLP).
- Agricultural permit, including knowledge and skills testing (where offered).
- Reinstatement, including knowledge and skills testing (where offered).
- Occupational restricted license.
- Driver training school instructor test.
- Name change for license/ID.
Please keep in mind that we pushed the REAL ID enforcement date back a year to Oct. 1, 2021. There will be plenty of time to get a compliant document, such as an EDL or EID, before then.
Most residents, including those under age 24 and over 70, can go online to renew their:
- Identification cards.
- Vehicle registrations.
- Instruction permits.
We extended driver licenses and instruction permits that expire March 1 through June 30, 2020 for 180 days. We also extended those expiring July 1 through Sept. 30, 2020 for 90 days.
How to Make an Appointment
Appointments are only for services that you can’t get online, by phone, or by mail.
If an office visit is your only option, you can make an appointment online or call 360-902-3900 for help scheduling one.
A limited number of appointments are available each day. This is to ensure both you and our staff are as safe as possible. Our scheduling system will start by offering you the first available appointment.
Our call center can help if you’re having difficulty navigating our scheduling system. They can’t edit or move an appointment once you make it. If you need a different appointment, you’ll need to cancel your existing one and start over.
When you make your appointment, you’ll get an email confirmation. It will give you instructions on how to check in to a “virtual lobby” when you get to the office. Customers will wait in their vehicle until they get invited into the building. There will be signage.
If you show up without an appointment, you’ll get scheduled for a return visit or redirected as needed.
Health and Safety Precautions
We are implementing several health and safety practices at driver licensing offices, including:
- We will screen our employees for symptoms and wear personal protective equipment (PPE).
- We encourage you to wear a cloth facial covering your nose and mouth.
- We will ask you about symptoms and to wash your hands or use sanitizer before entering.
- We will maintain physical distancing of at least 6 feet.
- We will install plastic barriers at service counters.
- There will be 6 feet of distance between chairs in our lobby and 6-foot markers outside the main entrance.
- Regular sanitizing of high-touch surfaces/areas will take place.
- If you show signs of illness, we will ask you to leave.
- We will let you know about requirements before scheduling an appointment.
- There may be other requirements for skills tests.
We are confident we can deliver our services safely.
Vehicle Licensing Offices
Vehicle licensing offices (VLOs) are open. VLOs handle:
- Vehicle tabs.
- Boat decals.
- License plates.
- Reports of vehicle sale or transfer of ownership.
- Vehicle/boat registrations.
- Trip permits.
- Replacement titles.
- Disabled parking placards/tabs.
- And more.
VLOs are not staffed by state workers and are not affected by furloughs.
Please be patient, as call volume is high.
- Driver licensing: 360-902-3900
- Vehicle licensing: 360-902-3770
- Email: CustomerCare@dol.wa.gov
- Online appointments: https://www.dol.wa.gov/appointments
Edited 5:00 p.m. 6/20/2020: Removed Union Gap from list of offices opening